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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.

A) Assign the report to a work center
B) Add key figures and characteristics
C) Change the data source
D) Create a report view in a web browser

2. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A) Internal order
B) Service order
C) Debit memo request
D) Demand

3. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A) They can navigate to SAP JAM to search for Knowledge Base articles
B) They can edit Knowledge Base articles in the agent workspace
C) They can attach Knowledge Base articles to tickets
D) They can view Knowledge Base group updates in the Feed pane

4. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Service and Repair
B) Communication for Customer Care
C) Service Request Management
D) Business Performance Management

5. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The actual quantity is used in the billing request item
B) The target quantity is used in the goods movement
C) The target quantity is used in the billing request item
D) The actual quantity is used in the goods movement

Solutions: