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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which behavior is appropriate when discovering requirements?

A) Avoid taking notes, since you can always return for a follow up
B) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer
C) End meetings earlier than planned to show a sense of urgency
D) Actively listen to the customer's comments and effectively take notes

2. Which describes a business capability assessment?

A) Review of current capability metrics
B) A survey covering skills levels within the customer's IT organization
C) Brainstorming about how process model governance could be improved
D) How capabilities are currently implemented in competitive organizations (measurement formulas)

3. What is a gap analysis used to identify?

A) Capabilities which the customer does not have today, but needs to fulfill business goals
B) The year-to-date over-run in a customer's IT actual spending vs. budget
C) The number of connections that can be supported with the existing wireless infrastructure
D) A customer network's capacity difference vs. the highest possible with advanced technology

4. What should you do in identifying solutions that fulfill the capability needs of the customer?

A) Include only those offerings which the customer has requested information on in the past.
B) Place the most attention on new ideas or needs which have recently come up in project brainstorming sessions.
C) First, identify the relevant Cisco architectures and potential solutions. Next, move on to features.
D) First, look at the features available and then identify whether these exist in an available solution.

5. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) The company's current value chain
B) A prioritized list of current pain points
C) Best practice metrics and industry benchmarks
D) Target state capabilities

Solutions: