Salesforce AP-222 real exam prep : Public Sector Solutions Accredited Professional

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

An agency receives thousands of inspection requests every month. Supervisors want dashboards showing average inspection completion time by district, inspector, and permit type without exporting data. Which reporting approach is most appropriate?

A. Query the database using Apex every morning
B. Use only List Views for supervisors
C. Create Salesforce Reports and Dashboards using related inspection records
D. Export records weekly to spreadsheets

Question 2

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

Question 3

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A. Use the Regulatory Code Assessment Indicator junction object
B. Create a master-detail relationship between Regulatory Code and Assessment Indicator
C. Create a lookup relationship on both objects to a junction object called Regulatory Code Map
D. Use the Assessment Indicator Regulatory Code junction object

Question 4

A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building.
The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
B. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
C. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
D. OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type

Question 5

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

A. OmniStudio
B. Business Rules Engine
C. Data Raptors
D. Action Plans

Solutions: