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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| Topic 2: SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Topic 3: Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
| Topic 4: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 5: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
| Topic 6: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
| Topic 7: Service Execution & Completion | 16% | - Forms, reports, and documentation - Effort, material, and expense recording - Service call lifecycle |
1. Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.
A) Define core hours.
B) Release assignments
C) Create technician skills
D) Enter materials used
2. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Booking material for a specific service call and defined location
B) Reserving material that has already been used for previous services
C) Defining which material, the customer needs to purchase before the technician can start the work
D) Pre-organizing spare parts to be taken to the physical of the job
3. What are possibilities of customizing the field service app? Choose Three correct answers.
A) I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
B) I can develop new offline menus for the app
C) I can display / undisplay menus and buttons via permission system.
D) I can develop online reports for the mobile app
E) I can display the company's logo in the !Pad app
4. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Name, Description, Revision, Type
B) Name, Description, Category, Labels
C) Description, Category, Revision, Tag
D) Description, Revision, Type, Tag
5. Where and how do I create filters for the service calls of my company? Choose the correct answer.
A) You need to create these filters in Administration.
B) You need to create these filters in the ERP backend system.
C) In Workforce Management, you can create new filters for your service calls-queue.
D) All of the Above
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: A,D,E | Question # 4 Answer: B | Question # 5 Answer: C |
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