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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) User control and freedom
B) Help and documentation
C) Visibility of system status
D) Aesthetic and minimalist design

2. Which of the following is a key activity in a usability test session?

A) Test the set up and modify the test script if needed
B) Extract usability findings and recommendations
C) Talk to the participant during the completion of a task
D) Moderate the usability test

3. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?

A) That depends on the accessibility of the website
B) The usability of the website is good - five minutes is a fair amount of time
C) That depends on the context of use as users may have different expectations
D) The usability of the website is bad - five minutes is way too long

4. You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?

A) Usability Review
B) Usability testing
C) User surveys
D) Accessibility Evaluation

Solutions: