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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) CTI desktop client
B) CTI client server
C) Live activity pane
D) CTI Client adapter

2. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Customer
B) Lead
C) Ticket
D) Campaign

3. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports creation is supported with a guided procedure
B) Custom calculated key figures are allowed
C) Variable selection is possible
D) Custom reports require new data sources
E) Custom reports can be created by sales employees

4. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Recent orders
B) Social media profiles
C) Currency conversion rates
D) Service requests
E) Opportunities

5. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google maps
B) Mindtouch
C) Whatsapp
D) Hotmail

Solutions: