Peoplecert ITIL-4-MSF real exam prep : ITIL 4 Specialist: Monitor, Support and Fulfil

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which of the following automation tolls will help to integrate service desk with other practice in the service provider's value streams?

A) Reporting tools
B) Survey tools
C) Work prioritization tools
D) Workflow management tools

2. What challenge is associated with user-to-technology interactions?

A) Unstructured information
B) Limited scalability
C) Limited applicability to complicated and complex situations
D) Subjective attitudes and emotions

3. The problem manager has been invited to a workshop for people who contribute to the initial incident diagnosis activity of the value stream that is used to restore normal service after an incident. Which other TWO managers is it important to invite to this workshop?
1. The manager responsible for testing the service
2. The manager responsible for incident management
3. The manager responsible for knowledge management
4. The manager responsible for monitoring and event management

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

4. Which process reviews tools are available for data analysis?

A) Establishing and maintaining approaches
B) Monitoring and event management review
C) Event handling
D) Monitoring planning

5. Which of the following is NOT a key metric for the practice success factor 'resolving incidents quickly and efficiently'?

A) User satisfaction with incident handling and resolution
B) Percentage of incidents detected via monitoring and event management
C) Percentage of incidents resolved before being reported by users
D) Time between incident detection and acceptance for diagnosis

Solutions: