EXIN ITILFNDv4 real exam prep : ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which of the four dimensions includes the knowledge bases needed to deliver and manage services?

A) Partners and suppliers
B) Value streams and processes
C) Organizations and people
D) Information and technology

2. Which practice recommends using tools for collaboration and the automated matching of symptoms?

A) Service level management
B) Problem management
C) Incident management
D) Service request management

3. Which practice needs people who understand complex systems and have creative and analytical skills?

A) Service level management
B) Problem management
C) Change enablement
D) Service request management

4. What is a service?

A) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
B) A tangible or intangible deliverable of an activity
C) Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
D) A possible event that could cause harm or loss, or make it more difficult to achieve objectives

5. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Event
B) Problem
C) Change
D) Known error

Solutions: