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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Modeling and Database Design | 25% | - Data skew prevention
|
| Topic 2: Data Governance, Quality and Security | 15% | - Data quality management
|
| Topic 3: Large Data Volumes and Performance | 20% | - Query and performance optimization
|
| Topic 4: Data Migration | 15% | - Data quality and validation
|
| Topic 5: Master Data Management | 5% | - Golden record and system of truth
|
| Topic 6: Data Integration | 20% | - Integration patterns and technologies
|
Question 1
Universal Containers has 30 million case records. The Case object has 80 fields. Agents are reporting reports in the Salesforce org. Which solution should a data architect recommend to improve reporting performance?
A. Move data off of the platform and run reporting outside Salesforce, and give access to reports.
B. Contact Salesforce support to enable skinny table for cases.
C. Create a custom object to store aggregate data and run reports.
D. Build reports using custom Lightning components.
Question 2
Universal Container is Implementing salesforce and needs to migrate data from two legacy systems. UC would like to clean and duplicate data before migrate to Salesforce. Which solution should a data architect recommend a clean migration?
A. Define external IDs for an object, Insert data from one database, and use upsert for a second database
B. Set up staging data base, and define external IDs to merge, clean duplicate data, and load into Salesforce.
C. Define external IDs for an object, migrate second database to first database, and load into Salesforce.
D. Define duplicate rules in Salesforce, and load data into Salesforce from both databases.
Question 3
Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?
A. Create Contact and Opportunity Reports and Dashboards.
B. Install AppExchange packages for available reports.
C. Enable field history tracking on the Case object.
D. Create a report on Case analytic snapshots.
Question 4
Universal Containers keeps its Account data in Salesforce and its Invoice data in a third-party ERP system. They have connected the Invoice data through a Salesforce external object. They want data from both Accounts and Invoices visible in one report in one place. What two approaches should an architect suggest for achieving this solution? Choose 2 answer
A. Create a report combining data from the Account standard object and the Invoices external object.
B. Create a Visualforce page combining Salesforce Account data and Invoice external object data.
C. Create a separate Salesforce report for Accounts and Invoices and combine them in a dashboard.
D. Create a report in an external system combining Salesforce Account data and Invoice data from the ERP.
Question 5
A casino is implementing salesforce and is planning to build a customer 360 view for a customer who visits its resorts. The casino currently maintained the following systems that records customer activity:
1. Point of sales system: All purchases for a customer.
2. Salesforce: All customer service activity and sales activity for a customer.
3. Mobile app: All bookings, preferences and browser activity for a customer.
4. Marketing: All email, SMS and social campaigns for a customer.
Customer service agents using salesforce would like to view the activities from all system to provide supports to customers. The information has to be current and real time.
What strategy should the data architect implement to satisfy this requirement?
A. Migrate customer activities from all 4 systems into salesforce.
B. Periodically upload summary information in salesforce to build 360 view.
C. Explore external data sources in salesforce to build 360 view of customer.
D. Use a customer data mart to view the 360 view of customer.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: B,D | Question 5 Answer: C |
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