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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer association organization
B) Customer relationship management
C) Customer connection society
D) Customer liaison policy

2. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

A) Strategic triangle
B) Strategic relationship
C) Liaison concept
D) Tactical strategy

3. The person supervising a new advertising campaign was not sure that the team fully understood the technical side of the product they were working on and wanted to get a different perspective.
Which technique would be most appropriate in stimulating conflict?
Choose 1 answer

A) Appointing a devil's advocate
B) Authoritative command
C) Compromise
D) Bringing in outsiders

4. A company believes that employees should be grouped according to the tasks they perform in the organization.
Which type of organizational design does this company use? Choose 1 answer

A) Directional
B) Virtual
C) Divisional
D) Functional

5. What is a Benefit of a boundaryless organization? Choose 1 answer

A) Employees have access to all buildings.
B) Employees are allowed to form a union.
C) Employees are free to apply for other positions.
D) Employees may express their opinions freely.

Solutions: