Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statement is true regarding chat rooms in Genesys Cloud?

A) You must have the room_user permission to use rooms.
B) Administrators assign people to rooms.
C) There is a maximum of 50 users to a room.
D) Notifications can be turned off per room.

2. To assign extensions to users, you must first

A) Create a pool of extensions.
B) Buy the extension number from the carrier.
C) Add the extension to the dial plan.
D) Assign the extension to the user's phone.

3. You can add more than one outbound route to the contact center.

A) False
B) True

4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Communication Services
C) Public Interface Services
D) Core Services

5. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) The education information can be verified against the human resources database.
B) When employees have free time, they can review biographies of their peers.
C) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
D) The profile information can be used to keep LinkedIn information updated.

Solutions: