Huawei HCSP-Presales-Service(AICC) V1.0 : H21-287_V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?

A) To test the network connectivity between components.
B) To stress-test the servers for maximum capacity.
C) To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.
D) To train the administrators on system maintenance.

2. The "Average Handle Time (AHT)" metric is composed of which three elements?

A) Queue Time + Talk Time + Wrap-up Time
B) Talk Time + Hold Time + After-Call Work Time
C) Answer Time + Consultation Time + Disposition Time
D) Ring Time + Talk Time + Transfer Time

3. When integrating AICC with a custom application using web services (SOAP/REST), what is the critical security consideration for the data in transit?

A) Using HTTP for faster performance.
B) Using XML instead of JSON for data format.
C) Implementing mutual TLS (mTLS) authentication and encryption.
D) Ensuring the application server has a fast CPU.

4. In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)

A) 20 Erlangs
B) 10 Erlangs
C) 5 Erlangs
D) 1200 Erlangs

5. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A) Network Bandwidth
B) Disk I/O (Input/Output Operations)
C) CPU Clock Speed
D) RAM Allocation

Solutions: