EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) : ITSM20F日本語

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?

A) 各従業員の今後のすべてのトレーニング コースの記録
B) 各個人の時系列のトレーニング記録
C) 能力に適合するすべての可能なトレーニング モジュールの概要
D) 従業員ごとのすべての個人情報の概要

2. 変更の構築とテストはいつ開始できますか?

A) 変更に対する正しいネットワーク計画が作成され次第
B) 変更諮問委員会のメンバーによって影響分析が議論され次第
C) 変更要求 (RFC) が正式に承認され次第
D) 変更要求 (RFC) が分類され次第

3. サービス管理計画に関する ISO/EC 20000 要件とは何ですか?

A) 組織のノウハウを一切含まないこと
B) 標準で指定された文書化された手順が含まれている必要があります
C) 組織のサービス管理計画の範囲を含める必要があります
D) 少なくとも 1 つのハードコピーで入手可能であり、承認されている必要があります。

4. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 容量データベース
B) ソフトウェア配布ライブラリ
C) 構成管理データベース (CMDB)
D) 決定版ソフトウェア ライブラリ (DSL)

5. デミングは継続的改善システムを提案しました。
このシステムにはどの 4 つのアクティビティが含まれますか?

A) 計画します。実行。評価して行動する
B) 計画します。する。評価して行動する
C) 計画します。実行。監査と改善
D) 計画します。する。確認して対処する

Solutions: