Peoplecert ITIL 4 Specialist: High-Velocity IT : ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing

A) Canary testing
B) Automated testing
C) A/B testing
D) Blue/green deployments

2. Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

3. Which is a characteristic of a digital organization?

A) Digital technology enables IT to support business as usual
B) Digital technology is mostly used for primary activities
C) Digital technology is mainly used for supporting activities
D) Digital technology enables minor business transformation

4. An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?

A) Using site reliability engineering techniques
B) Automating the handling of detected events
C) Using chaos engineering techniques
D) Measuring the frequency of component failures

5. An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A) Train the staff of the new service management teams on how to access existing procedures
B) Create separate value streams for the activities of the new service management teams
C) Perform a stakeholder analysis exercise in an effort to identify any conflicting interests
D) Set clear targets for the new service management teams aligned with existing targets

Solutions: