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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 2
B) 1
C) 4
D) 3

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The model numbers of the existing contact center equipment
C) The Avaya solutions and services Avaya could offer
D) The salaries of the executives In the meeting

3. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya one-X® Agent Desktop
B) Avaya Agent Desktop
C) Avaya Control Manager
D) Avaya Contact Center Orchestration Designer

4. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Resilience
B) Instant Message
C) Agent Greeting
D) Geographic Node

5. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Professional Services
B) Avaya technical staff
C) Avaya Development team
D) Avaya Support

Solutions: