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Apple Desktop Service Certification Sample Questions:

1. A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A) The FireWire driver on the eMac needs to be updated.
B) There is a problem with the MacBook Pro's internal hard disk.
C) eMacs cannot mount volumes in Target Disk Mode.
D) Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.

2. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) Yes
B) No

3. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Replace the power supply.
B) Replace the processor (s)
C) Run Apple Service Diagnostic.
D) Reset the logic board PMU.

4. Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for replacing a processor?

A) Troubleshooting
B) Views
C) Take Apart
D) Basics

5. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE

A) Cursor is unresponsive in Finder
B) USB and/or FireWire port(s) do not function
C) Computer does not turn on
D) Computer does not sleep / wake from sleep
E) Network / Internet connectivity issues

Solutions: