CSA Exam Dumps Pass with Updated 2024 Certified Exam Questions
CSA Exam Questions - Real & Updated Questions PDF
ServiceNow CSA (ServiceNow Certified System Administrator) Exam is a certification program designed to provide professionals with the necessary skills and knowledge to effectively manage and administer ServiceNow systems. ServiceNow Certified System Administrator certification is recognized globally and is highly valued in the IT industry. The ServiceNow CSA Exam is an entry-level certification program that validates a professional's ability to manage and configure ServiceNow applications, workflows, and forms.
ServiceNow CSA certification is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow administration. It is a comprehensive exam that covers a wide range of topics related to the ServiceNow platform, and it is recognized by employers worldwide as a standard of excellence in IT service management. To prepare for the exam, candidates should have a thorough understanding of the ServiceNow platform and its various components, as well as experience in configuring and customizing ServiceNow instances. ServiceNow offers a range of training courses and study materials to help candidates prepare for the exam.
NEW QUESTION # 63
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
- A. personal ize.control
- B. personal_list
- C. ui_action_admin
- D. ul_page_admin
Answer: A
NEW QUESTION # 64
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
- A. Use your Admin account, so you can approve the items quickly.
- B. Use the instance Incognito setting to quickly toggle between requester and approver.
- C. Make sure the latest flows are activated.
- D. Create and select your Testing Update Set, before starting the test cases.
- E. Make sure the requester's user record has a manager specified.
- F. Impersonate the requester to ensure the form works.
Answer: A,D,E
NEW QUESTION # 65
On what part of the ServiceNow instance, would you find the option to Impersonate User?
- A. Module
- B. Application Navigator
- C. Content Frame
- D. Banner
Answer: D
NEW QUESTION # 66
What is a Dictionary Override?
- A. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on
IT services - B. A Dictionary Override is an incoming customer update in an Update Set which applies to the same
objects as a newer local customer update - C. A Dictionary Override sets field properties in extended tables
- D. A Dictionary Override is a task within a workflow that requests an action before the workflow can
continue
Answer: C
NEW QUESTION # 67
Which of the following is used to categorize, flag, and locate records?
- A. Favorites
- B. Search
- C. Bookmarks
- D. Tags
Answer: D
NEW QUESTION # 68
What module do you use to access the reports that are available to you?
- A. Report > Overview
- B. Reports > Homepage
- C. Report > View /Run
- D. Self-Service>My Reports
Answer: B
NEW QUESTION # 69
What is the difference between a Ul Policy and Data Policy?
- A. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions
- B. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies
- C. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services
- D. Data Policies run only after Ul Policies run successfully
Answer: C
NEW QUESTION # 70
When importing spreadsheet data into ServiceNow, what is the first step in the process?
- A. Load Data
- B. Set Coalesce
- C. Define Data Source
- D. Select Import Set
- E. Run Data Scrubber
Answer: A
NEW QUESTION # 71
On a filter condition, which component is always a choice list?
- A. Filter Criteria
- B. Operation
- C. Operator
- D. Match Criteria
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/common-ui-elements/concept/c_Con
NEW QUESTION # 72
Which feature can be used to categorize a set of records from a list and make them visible to other users?
- A. Favorites
- B. History
- C. Activity Formatter
- D. Tags
Answer: D
Explanation:
Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records. You can also share tags with other users to make them visible to others1.
Reference Using tags
NEW QUESTION # 73
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
- A. Stack Overflow
- B. SharePoint
- C. ServiceNow Wiki
- D. Knowledge
- E. Knowledge Now
Answer: D
Explanation:
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260
NEW QUESTION # 74
When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page
- A. To retire a Homepage
- B. o To add a Homepage to an update set
- C. To delete a Homepage
- D. To publish a Homepage to the Portal
Answer: B
NEW QUESTION # 75
What are the three components of a filter condition?
- A. Value
- B. Field
- C. Table
- D. Operator
Answer: A,B,D
NEW QUESTION # 76
What refers to an application or system that accesses a remote service or another computer system, known as a
server?
- A. Policies
- B. Script
- C. Server
- D. Client
Answer: D
NEW QUESTION # 77
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
- A. Request + Response
- B. Save + Update
- C. Submit + Query
- D. Write + Read
- E. Insert + Verify
Answer: A
NEW QUESTION # 78
Which term best describes something that is created, has worked performed upon it, and is eventually moved
to a state of closed?
- A. task
- B. workflow
- C. report
- D. event
Answer: A
NEW QUESTION # 79
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
- A. Select Field Class Manager module
- B. Right click on form header, select Configure > Form Layout
- C. Select Fields and Columns module
- D. Click on context menu, select Configure > Form Designer
Answer: B,C
NEW QUESTION # 80
When managing tags, you can adjust who is able to see iL What are the visibility options?
Choose 3 answers
- A. Me
- B. Admins
- C. Everyone
- D. Groups and Users
- E. Roles and Permissions
Answer: A,C,D
NEW QUESTION # 81
What is the best practice related to using the Default Update Set for moving customizations between instances?
- A. You should not use the Default Update sets for moving between instances
- B. Merge Default update sets before moving between instances
- C. Submit Default update set to application repository
- D. Keep Default update set to maximum of 20 records, for troubleshooting purposes
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/reference/defa
NEW QUESTION # 82
What is the difference between a UI Policy and Data Policy?
- A. Data Policies run only after UI Policies run successfully
- B. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
- C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
- D. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
Answer: C
NEW QUESTION # 83
Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?
- A. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
- B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a
company - C. The CMDB contains data about tangible and intangible business assets
- D. The CMDB contains ITIL process data pertaining to configuration items
Answer: C
NEW QUESTION # 84
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- A. Mapping fields using a Field Map
- B. Mapping fields using the Import Log
- C. Mapping fields using an SLA
- D. Mapping fields using Transform History
Answer: A
NEW QUESTION # 85
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
- A. Non-signals
- B. Anti-signals
- C. Stability signals
- D. Long-term signals
Answer: B
NEW QUESTION # 86
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
- A. Chat bot
- B. Agent Workspace
- C. Now Support
- D. Virtual Agent
- E. Knowledge Chat
Answer: D
NEW QUESTION # 87
What type of field allows you to look up values from one other table?
- A. Selections
- B. Options
- C. Reference
- D. Lookup
- E. Dot walk
- F. Verity
Answer: C
Explanation:
Reference:
%20Orders%20table
NEW QUESTION # 88
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ServiceNow is a cloud-based platform that provides IT service management, IT operations management, and IT business management solutions. It has gained popularity in recent years due to its ability to streamline and automate workflows, reducing manual effort and increasing efficiency. As more organizations adopt ServiceNow, there is a growing demand for professionals who can manage and administer the platform effectively. The ServiceNow Certified System Administrator (CSA) exam is designed for individuals who want to demonstrate their expertise in administering ServiceNow.
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