Latest Success Metrics For Actual 500-442 Exam (Updated 62 Questions)
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Cisco 500-442 certification exam is ideal for IT professionals who work in a contact center environment and are responsible for managing and maintaining the Cisco CCE solution. 500-442 exam is also suitable for professionals who want to enhance their career prospects by demonstrating their expertise in Cisco CCE administration.
NEW QUESTION # 19
How many Workflows are supported by Finesse?
- A. up to 100 Workflows with 20 per Team
- B. up to 100 Workflows with 5 per Team
- C. up to 200 Workflows with 20 per Team
- D. up to 20 Workflows with 5 per Team
Answer: D
NEW QUESTION # 20
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM sends an Agent Label, which prompts a command to CVP.
- B. ICM responds to the Route Request by running a Routing Script.
- C. ICM sends a VRU Label, which prompts a command to CVP
- D. ICM responds to the Route Request by running an Administrative Script.
Answer: D
NEW QUESTION # 21
WhichVVBCLI command can set an individual media file to an expired state?
- A. show setVVBcache stale_cache_entry <cache_entry_url>
- B. setVVBcache stale_cache_entry <cache_entry_url>
- C. setVVBcache stale_cache_entries
- D. OutilsVVBcache stale_cache_entry <cache_entry_url>
Answer: C
NEW QUESTION # 22
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- B. when CVP establishes an HTTP link with the Media Server
- C. when the Ingress Gateway delivers a SIP invite message to the CVP server
- D. when CVP establishes an HTTP link with the VXML Server
Answer: D
NEW QUESTION # 23
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Skill Targets
- B. Call type
- C. Media routing domain
- D. Network VRU
- E. ICM script
Answer: B,E
NEW QUESTION # 24
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the Media Server
- B. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
- C. when the Ingress Gateway delivers a SIP invite message to the CVP server
- D. when CVP establishes an HTTP link with the VXML Server
Answer: D
NEW QUESTION # 25
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 26
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Routing Layouts
- B. Skill-groups
- C. Workflows
- D. Reason Codes
- E. Routing scripts
Answer: C,E
NEW QUESTION # 27
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. UDP
- B. TCP
- C. HTTP
- D. TIP
Answer: B
NEW QUESTION # 28
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- B. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- D. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
Answer: A,B
NEW QUESTION # 29
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Skill target configuration
- B. Survivability
- C. CCE Web Admin
- D. Scripting logic
- E. Auto-answer
Answer: A,C
NEW QUESTION # 30
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. customer expectations
- B. average queue time
- C. productivity
- D. call abandon rate
- E. customer satisfaction
- F. cost
Answer: A,D
NEW QUESTION # 31
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the file format is wav
- B. the max file size is 40 MB
- C. the file format is mp3
- D. G729
- E. G711 mu-law or a-law
Answer: B,C
NEW QUESTION # 32
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Edit
- B. Quick Edit
- C. Browse
- D. Monitor
Answer: B
NEW QUESTION # 33
Which two components must a script be associated with to run? (Choose two.)
- A. Call Type
- B. Dialed Number
- C. Skill Target
- D. Media Routing Domain
- E. CED
Answer: B,D
NEW QUESTION # 34
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. Configuration Manager
- B. Active Directory
- C. Domain Manager
- D. CCE Admin page
Answer: D
NEW QUESTION # 35
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Unified Communications Manager
- B. Finesse Server
- C. VRU PG
- D. Media Server
- E. Voice Browser
Answer: A,E
NEW QUESTION # 36
What is the goal of identifying a call type?
- A. to ensure the call reaches the agent in the correct queue
- B. to ensure the contact is handled by the correct CCE Routing Script
- C. to ensure the correct Skill Target is selected
- D. to ensure the call goes to the correct MRD
Answer: C
NEW QUESTION # 37
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The Cisco 500-442 exam consists of 55-65 multiple-choice and multiple-answer questions, and candidates have 90 minutes to complete it. The topics covered in the exam include CCE solution design, deployment, configuration, management, and troubleshooting. Candidates must have a solid understanding of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Packaged Contact Center Enterprise (PCCE) solutions, as well as the ability to collaborate with other IT professionals to ensure the smooth operation of the CCE solution. Passing 500-442 exam demonstrates that the candidate has the skills and knowledge needed to administer the Cisco Contact Center Enterprise solution effectively.
Cisco 500-442 certification exam is aimed at professionals who are responsible for administering Cisco Contact Center Enterprise. Administering Cisco Contact Center Enterprise certification exam validates the skills and knowledge required to install, configure, and troubleshoot Cisco Contact Center Enterprise components, including Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), and Cisco Finesse. 500-442 exam is designed to test the candidate’s abilities in managing agent desktops, scripting, reporting, and integration with other Cisco collaboration solutions.
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