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NEW QUESTION # 33
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
- A. Name, Asset tracking unit, Model number
- B. Name, Manufacturer, Model category
- C. Name, Manufacturer, Model number
- D. Asset tracking unit, Manufacturer, Model category
- E. Asset tracking unit, Manufacturer, Model number
Answer: B
NEW QUESTION # 34
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Model category
- B. Asset tag
- C. Asset tracking unit
- D. Display name
- E. Model number
Answer: A
NEW QUESTION # 35
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
- A. Name, Asset tracking unit, Model number
- B. Asset tracking unit, Manufacturer, Model category
- C. Name, Manufacturer, Model number
- D. Asset tracking unit, Manufacturer, Model number
- E. Name, Device type, Model category
Answer: B
NEW QUESTION # 36
What is the global standard for product recognition used during hardware model normalization?
- A. UPC
- B. NIGP
- C. ECCMA
- D. UNSPSC
- E. IAPSO
Answer: D
NEW QUESTION # 37
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
- A. Replacement parts
- B. Storage costs
- C. Maintenance agreements
- D. Warranty costs
Answer: A,C
NEW QUESTION # 38
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)
- A. Scanned
- B. Scanned and not expected
- C. Expected and not found
- D. New
- E. Scanned and expected
- F. Not found
Answer: A,C,E,F
NEW QUESTION # 39
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
- A. Mobile App
- B. Mobile Agent App
- C. Mobile ITAM App
- D. Mobile Asset App
Answer: B
NEW QUESTION # 40
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset Task Action
- B. Asset Action
- C. Asset-CI Task Action
- D. Asset and CI Action
Answer: C
NEW QUESTION # 41
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
- A. Asset pack
- B. Project pack
- C. Methodology pack
- D. Now Create pack
- E. Success pack
Answer: C
NEW QUESTION # 42
How does an end user determine what consumables they have consumed?
- A. Navigate to Self-Service > My Assets
- B. Navigate to Asset > Hardware Asset Dashboard
- C. Navigate to Self-Service > My Consumables
- D. Navigate to Self-Service > My Hardware Asset Dashboard
Answer: C
NEW QUESTION # 43
What is included in the total cost of ownership? (Choose two.)
- A. Operational expense
- B. Delivery cost
- C. Depreciation expense
- D. Original cost
Answer: B,C
NEW QUESTION # 44
Which applications are required to perform a blind audit of your asset inventory?
- A. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- B. Hardware Asset Management (HAM) and Software Asset Management (SAM)
- C. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- D. ITSM Asset Management and ServiceNow Agent mobile app
- E. ITSM Asset Management and ServiceNow My Assets mobile app
Answer: C
NEW QUESTION # 45
You may adjust a contract when it is in which of the following states? (Choose two.)
- A. Canceled
- B. Renewed
- C. Extended
- D. Expired
- E. Active
Answer: A,D
NEW QUESTION # 46
What is the process of restructuring data to maintain consistency?
- A. Service Mapping
- B. Integration
- C. Discovery
- D. Normalization
Answer: C
NEW QUESTION # 47
When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?
- A. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
- B. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.
- C. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
- D. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
Answer: A
NEW QUESTION # 48
Which of an organization's assets are managed using stockrooms?
- A. All available stock, consumable or not
- B. Just consumable assets
- C. All disposable assets
- D. All hardware and software assets
Answer: D
NEW QUESTION # 49
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
- A. Operating system
- B. Memory
- C. IP address
- D. CPU
- E. Cost
Answer: E
NEW QUESTION # 50
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
- A. Manage its procurement, maintenance, or retirement
- B. Know its relationships to other assets in the CMDB
- C. Track its operational information
- D. Track its monetary value or costs
- E. Manage its associated license, warranty, or lease contracts
Answer: B,D,E
NEW QUESTION # 51
Which of the following are components of the asset request structure? (Choose three.)
- A. Catalog tasks
- B. Purchase orders
- C. Procurement orders
- D. Transfer orders
- E. Stock order tasks
Answer: A,B,C
NEW QUESTION # 52
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ServiceNow CIS-HAM exam covers a wide range of topics, including hardware asset management, configuration management, discovery, and reporting. It also includes hands-on lab exercises that enable candidates to demonstrate their practical skills in managing and maintaining hardware assets using ServiceNow. CIS-HAM exam is conducted online and can be taken from anywhere in the world.
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