Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation : 6201-1

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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) XVR-300XB port
B) NET 1Port
C) NET MGT Port
D) SER MGT Port

2. Which application or menu can be used for creating an ACD on CMS?

A) cms svc
B) cms adm
C) CMS-Terminal
D) CMS-Supervisor

3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Best Service Routing (BSR)
C) Expert Agent Selection (EAS)
D) Least Occupied Agent (LOA)

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use the add station next CM SAT command to program each telephone set and assign buttons
B) Create a template telephone set and use the qcopy station xxxx CM SAT command
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Create a template telephone set and use the duplicate station xxxx CM SAT command

5. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Skill
B) Agent
C) Vector
D) Split

Solutions: