CompTIA A+ Certification Exam: Core 2 : 220-1002

  • Exam Code: 220-1002
  • Exam Name: CompTIA A+ Certification Exam: Core 2
  • Updated: Jul 20, 2026
  • Q&As: 850 Questions and Answers

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220-1002 Topics: Overview

The CompTIA 220-1002 test covers a variety of topics, such as software troubleshooting, expanded security domain, operational procedures, as well as installation and configuration of different operating systems. So, to succeed in this certification test, you should develop a range of skills, including the following:

  • Provision of suitable customer support.
  • Appropriate and safe diagnosis, resolution, and documentation of common hardware and software problems;
  • Assembly of components according to the customer requirements;
  • Application of troubleshooting skills;
  • Development of a deep understanding of the basics of networking as well as security forensics;
  • Installation, configuration, as well as maintenance of personal computers, mobile devices, and software for the end-users;

What Other Important Details Should You Know?

The CompTIA 220-1002 exam is available in the Spanish, Japanese, Portuguese, Thai, English, and German languages. During the main test, you will have to solve 90 multiple-choice, drag and drop, and performance-based tasks in 90 minutes. Also, it should be mentioned that you will need to have a Pearson VUE account to take this exam.

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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CompTIA 220-1002 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures22%- Professionalism and communication
  • 1. Documentation and reporting
    • 2. Customer service techniques
      - Safety and environmental procedures
      • 1. Safety best practices
        • 2. Proper disposal of hardware components
          Topic 2: Security22%- Threats and vulnerabilities
          • 1. Malware types and mitigation
            • 2. Social engineering awareness
              - Security practices
              • 1. Wireless security
                • 2. Authentication and access control
                  Topic 3: Operating Systems28%- Windows operating system configuration and management
                  • 1. Command-line tools and utilities
                    • 2. Windows features and tools
                      - Other operating systems
                      • 1. macOS basics
                        • 2. Linux fundamentals
                          Topic 4: Software Troubleshooting28%- Windows troubleshooting
                          • 1. Application and OS errors
                            • 2. Startup and boot issues
                              - System and application troubleshooting
                              • 1. Performance issues
                                • 2. Common software problems

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