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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) Only TADDM licenses are tripled.
B) The required licenses number does not change.
C) The required number of all licenses is doubled because the development environment does not require separate licenses.
D) The required number of all licenses is tripled.

2. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs always have to be adjusted to match the customer's actual status.
B) KPIs are defined according to the IT customer requirements.
C) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
D) KPIs should always be measured by percentage.

3. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
B) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
C) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
D) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.

4. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It provides an overview of the key business units which helps identify the unit managers to interview.
B) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
C) It identifies the key business units and teams supporting IT asset and service management processes.
D) It identifies the most important key business units using the IT asset and service management solution.

5. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
B) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
C) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
D) It provides an understanding of how current IT asset and service management processes support these requirements.

Solutions: