EXIN ITIL Foundation : ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following is NOT an objective of Continual Service Improvement?

A) Conduct activities to deliver and manage services at agreed levels to business users
B) Review and analyze Service Level Achievement results
C) Identify activities to improve the efficiency of service management processes
D) Improve the cost effectiveness of IT services without sacrificing customer satisfaction

2. . Which is an outcome of service design?

A) Services and operational quality are enhanced
B) Standard Services are provided quickly and efficiently across the business
C) User training and awareness for the service is maximized
D) Expectations setting of all stakeholders for the services improved

3. Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A) All of the above
B) 1 and 3 only
C) 1 and 2 only
D) 2 and 3 only

4. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Employers
B) Regulators
C) Stakeholders
D) Accreditors

5. Which role is responsible for sponsoring, designing and change managing a process and its metrics?

A) The process practitioner
B) The process manager
C) The process owner
D) The service owner

Solutions: