Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials : 1z1-981

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which six actions initiate the business rules engine to run their configured logic?

A) The rules engine is updated.
B) A customer adds more information to their incident via the end-user pages.
C) An agent edits contacts, incidents, organizations, or tasks.
D) An administrator compiles the rules engine.
E) An agent runs an incident report.
F) An agent views the rule log.
G) A customer updates contact details via the end-user pages.
H) An agent creates or edits an answer.
I) An agent edits an opportunity.
J) A customer creates an incident in the end user portal.

2. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A) The profile to which the agent is assigned does not have the Interface Access check box selected.
B) The profile to which the agent is assigned does not have the incident workspace assigned.
C) The profile to which the agent is assigned does not have a navigation set assigned.
D) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
E) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

3. Which two statements are true when working with add-ins in a Custom Object workspace?

A) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
C) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
D) IGenericObject is the interface that is available with the add-in API for custom objects.
E) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

4. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Merge field
B) Custom field
C) Variable
D) Custom object field

5. Which two types of joins are available in analytics?

A) Intersection
B) Internal
C) Inner
D) Peripheral
E) Outer LTD) External

Solutions: