Apple OS X Support Essentials 10.9 : 9L0-415

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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. What do the terms "interface," "protocol," and "service" mean in relation to computer networks?
(No Answer)

A) Client software is used to access network services provided by server software. The connection is established using a common network protocol known by both the client and server software. Thus, the client and server software can be from different sources.
B) A Service Set Identifier, or SSID, is used to identify a Wi-Fi network name and associated configuration.
C) An interface is any channel through which network data can flow. Hardware network interfaces are defined by physical network connections, and virtual network interfaces are logical network connections that ride on top of hardware network connections. A protocol is a set of rules used to describe a specific type of network communication. Protocols are necessary for separate network devices to communicate properly. Finally, a network service (as it pertains to Network preferences) is the collection of settings that define a network connection.
D) A Safe Boot is initiated c. by holding down the Shift key during system startup

2. How can you verify that the system can establish a connection to a remote network host?

A) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
B) The Activity Monitor application is used to monitor open processes and applications.
C) All Apple software updates are handled via the Mac AppStore.
D) A Safe Boot is initiated by holding down the Shift key during system startup

3. After initial OS X setup, iCloud settings can be managed from iCloud or Internet Accounts preferences.

A) Which OS X application is responsible for the creation and management of disk images?
B) What key features do you gain by setting up iCloud?
C) What's the easiest method in OS X to configure VPN settings?
D) Aside from initial OS X configuration, where can you manage iCloud settings?

4. The Setup Assistant process guides a user through initial configuration of OS X Mavericks.

A) What process is used to guide a user through the initial configuration of OS X Mavericks?
B) What are the minimum hardware requirements for upgrading a system with OS X Mavericks?
C) What two methods can be used to create an external OS X Recovery disk?
D) What steps should you use when troubleshooting application issues?

5. All Apple software updates are handled via the Mac App Store.

A) Which application can you open to initiate Apple software updates?
B) Which items fall under the file quarantine system?
C) What can you enable to locate a lost Mac system?
D) How can you identify duplicate fonts?

Solutions: