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The Salesforce ADM-201 exam is associated with the Salesforce Administrator certification. This certificate is intended for those professionals who have some experience as a Salesforce Administrator. The certification path covers a variety of applications, the functions and features available to the end-users, as well as the management & configuration options available to any administrator within Service, Sales, and Collaboration Clouds.
For more info visit: Salesforce ADM-201 Exam Reference
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
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| Section | Weight | Objectives |
|---|---|---|
| Sales Cloud Applications | 10% | - Products, Price Books, and Quotes - Opportunity Management - Account and Contact Management - Sales Cloud Features - Forecasting |
| Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Login Hours and IP Ranges - Field-Level Security - Object-Level Permissions - Salesforce Shield |
| Workflow and Process Automation | 17% | - Process Builder - Flows (Screen Flows, Autolaunched Flows) - Approval Processes - Workflow Rules - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Organization Setup | 4% | - Lightning Experience vs Classic - Company Information - User Interface - Fiscal Year - Currency Management |
| Service Cloud Applications | 10% | - Service Cloud Features - Web-to-Case and Email-to-Case - Cases and Entitlements - Omni-Channel - Service Contracts |
| Activity Management and Chatter | 4% | - Tasks and Events - Chatter Best Practices - Chatter Groups and Feeds |
| Reports and Dashboards | 11% | - Dashboard Components - Report Builder - Report Types - Joined Reports - Summary Reports and Matrix Reports - Scheduling Reports |
| Standard and Custom Objects | 8% | - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields - Standard Object Overview |
| Data Management | 10% | - Data Quality Best Practices - Data Loader - Duplicate Rules and Matching Rules - Data Import Wizard - Data Export |
| User Setup | 8% | - User Licenses - User Creation and Management - Role Hierarchy - Permission Sets - Delegated Authentication - Profile Configuration |
| Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
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