Salesforce Certified Field Service Consultant : FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A) Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
B) Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
C) Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
D) Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

2. Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A) Field Service Lightning Admin Permissions
B) Field Service Lightning Scheduling License
C) Field Service Lightning Mobile License
D) Field Service Lightning Standard Permissions

3. An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A) Create two serviceresource and assign them to the employee
B) Create two skills records and assign them to service resources record
C) Create one service resource and assign the relevant permission set license
D) Create one service resource and assign the technician and dispatcher role

4. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A) Create a custom report.
B) Create a Process Builder to generate a report.
C) Use the standard Work Order email template.
D) Use the standard Service Report

5. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A) Update the In Jeopardy field on the Service Appointment.
B) Change the Status field on the Service Appointment.
C) Adjust the Scheduled End field on the ServiceAppointment.
D) Post to the Service Appointment Chatter feed.

Solutions: