IBM Information Management Front End Tools and Processes : C2090-045

  • Exam Code: C2090-045
  • Exam Name: IBM Information Management Front End Tools and Processes
  • Updated: Aug 14, 2026
  • Q&As: 40 Questions and Answers

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IBM C2090-045 Exam Syllabus Topics:

SectionObjectives
Processes and Support Methodologies- Support process lifecycle
  • 1. Problem management workflows
    • 2. Incident handling procedures
      IBM Information Management Front End Tools Overview- Front-end support tools concepts
      • 1. Purpose and usage of IBM front-end tools
        • 2. Tool categories and workflows
          Troubleshooting and Operational Tasks- Front-end troubleshooting techniques
          • 1. Error resolution workflows
            • 2. Diagnostic tools usage
              Information Management Systems- IBM Information Management fundamentals
              • 1. System integration basics
                • 2. Data management concepts

                  IBM Information Management Front End Tools and Processes Sample Questions:

                  1. What is the purpose of the Owner ID field in a OneTeam PMR?

                  A) clearly identifies the FrontEnd PMR owner
                  B) identify APAR number
                  C) allow BE to find customer contract number
                  D) clearly identifies the BackEnd (BE) PMR owner


                  2. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

                  A) PD Tools home page
                  B) IMT Intranet home page
                  C) Extreme Leverage webpage
                  D) product support page


                  3. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

                  A) typefa 1654
                  B) type format alter and insert1654
                  C) type p;1654
                  D) type fa and fill in the format alter number with 1654


                  4. How can a CRF be changed when incorrect/missing information is found?

                  A) Everyone can change a CRF using CCWIN.
                  B) Contact the Duty Manager to change the CRF.
                  C) Contact the CRF owner and have them change the CRF.
                  D) Everyone can change a CRF using RETAIN.


                  Solutions:

                  Question # 1
                  Answer: B
                  Question # 2
                  Answer: D
                  Question # 3
                  Answer: D
                  Question # 4
                  Answer: D

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