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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which one is the key driver that is central to the Smarter Commerce strategy?

A) The reduced impact of mass marketing.
B) The empowered customer.
C) The interconnected supplier network.
D) The need to drive optimization in the selling process.

2. One key capability required for effective service delivery scheduling is?

A) Network optimization
B) Multi-channel selling
C) Cross-partner coordination/ management
D) Cross-docking to achieve supply chain service levels

3. What are Smarter Commerce 'Sell' Offerings focused on?

A) Driving the customer to the preferred enterprise sales channel.
B) Optimize the customer experience, regardless of touchpoint, or mode of access.
C) Integrating the supply chain in order to support the selling process.
D) Up-sell potential via outbound calling centers and automated dialers.

4. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Customer Self Service.
B) Distributed Order Management.
C) Social Analytics.
D) Logistics Management.

5. The Smarter Commerce Collaboration Network supports what?

A) Transportation providers and partners.
B) Internal product development processes.
C) Marketing programs.
D) Customer interaction regarding new products and concepts.

Solutions: