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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. The ability to have multiple quotes assigned to a single opportunity enables sales people to ________________.

A) Both A and B.
B) find the optimal price point of a quote
C) handle approvals of quotes
D) make quote negotiationsmore effective since alternative quotes can be presented to a prospect

2. In what phase of the Smarter Commerce lifecycle does WebSphere Commerce solution fit into?

A) Selling and fulfillment across channels.
B) Personalization and marketing across all channels
C) Servicing customer needs across multiple channels.
D) Sourcing and procurement of goods and services.

3. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) WebSphere Commerce does not manage the customer experience.
B) Any B2C touchpoint, excluding B2B.
C) Web, mobile, call center, in-store, and extended channels such as social networks.
D) Web only.

4. IBM Sterling Order Management was built for multi-enterprise business processes in which of the following business models?

A) B2B, B2C
B) B2B, B2C, B2B2B, B2B2C
C) B2C
D) B2B

Solutions: